WHAT IS THE DIFFERENCE BETWEEN VIRGIN, RAW, AND PROCESSED HAIR?
• Virgin Hair: Human hair that has never been chemically or mechanically manipulated.
• Raw Hair: Raw hair is virgin hair. However, the hair industry has been flooded with all types of hair that the word “raw” needed to be incorporated to properly differentiate between real virgin hair, “raw”, and processed virgin hair.
Real virgin hair will come in 3 basic textures; Straight, Wavy, & Curly.
Processed hair has been chemically or mechanically manipulated. Examples of processed hair include: Body Wave, Kinky Curly, Loose and Deep Wave.
The main advantages to having Pure Raw Virgin Hair are as follows:
• Fuller bundles
• Higher quality and longer lasting hair
• Natural looking and flowing hair that blends with all hair types
• Cuticle aligned hair. No matting
• No chemical processing
• Hair is purely from one person no blended lengths or hair additives.
If you would like to learn more about raw hair vs virgin hair, please feel free to Contact Us.
DOES THE HAIR PATTERN CHANGE AFTER BEING WASHED AND CONDITIONED?
Our unprocessed hair is 100% pure meaning that no chemicals or steam has been used to manipulate the hair from it’s natural form.
Please note that no two bundles are identical, especially with curly hair. So your hair will be similar to the photos but not identical.
Once the hair has been washed and/or conditioned, the hair’s natural textures will appear. The added bonus to having the original hair pattern and not a steamed hair pattern is, the wave/curl pattern doesn’t drop as seen with steamed processed hair types.
HOW LONG WILL MY HAIR EXTENSIONS LAST?
Please remember that it takes proper care to maintain your hair. There are so many factors to consider; products used, how often hair is washed, heating tools, and of course how you individually care for our hair. However, considering the best proper care is being done, we have seen our hair last a minimum of 1-3 years and longer.
HOW MUCH HAIR WILL I NEED?
A common frequently asked question that we receive is how many bundles are required for an install with our hair? A common misconception that occurs is customers will generally use virgin hair equivalents, or base their quantity amounts from previous companies. Due to the quality of hair we source, and the procedures used when creating our wefts we ensure that you will always receive the fullest bundles possible. Please see below the recommended quantities for our products.
• If you are purchasing lengths between 14’’ & 18’’ you will need 2 bundles.
• If you are purchasing lengths between 20’’ & 30’’ you will need 3 bundles.
Always use your longest length to determine the correct amount of hair to purchase. Example: If you are purchasing a 16″/18″/20″ you will need 3 bundles.
These requirements apply to traditional sew-ins, closure and frontal sew-ins and/or units. Very Important: Do Not skip purchasing a bundle because you choose to purchase a closure or frontal.
IS IT OK TO COLOR, BLEACH OR USE HEAT TOOLS ON MY EXTENSIONS?
You can absolutely treat your new hair just as you would your own. One of the major benefits is you can color, cut, curl or straighten it any style you desire.
*Please note that our curly hair textures should not be brushed as it can get frizzy. It is best to use a wide tooth comb or your fingers to scrunch. All of our curly/wavy hair textures will straighten and revert back to their original wave/curl pattern again when wet.
DO YOU OFFER BUNDLE DEALS?
Yes. With the processed hair there will be bundle deals.
No. There will not be bundle deals offered with the Virgin/Raw hair.
I’VE ALREADY PLACED MY ORDER, MAY I CHANGE IT?
To insure expedited delivery all orders are processed daily. Unfortunately, once your payment is complete orders cannot be modified.
WHEN WILL MY ORDER SHIP?
Please allow 3 business days for order processing with an additional 2-7 business days for shipping. Please Note: weekends and holidays are not included in business days.
All orders placed over the weekend and/or any federal holidays will begin processing the following business day. Once your order is prepared for shipping a shipping confirmation with your tracking number will be sent to you via the email address you provided. To view our complete shipping and handling policy please click here.
DO YOU OFFER COMBINED SHIPPING DISCOUNTS?
If a separate order is placed unfortunately multi shipping discounts cannot be offered. For security purposes all transactions will have a tracking number associated with each purchase. Also each transaction has credit card processing fees associated with them.
CAN HAIR EXTENSIONS BE RETURNED OR EXCHANGED?
Due to Sanitary/Health concerns and regulations, there are no refunds on our Hair Extensions. *Please see our return/exchange policy under the contact us tab for more information.
Do all the themes work with the latest version of WP and Woo Commerce?
Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress and Woo Commerce plugin. Our themes are developed and fine-tuned for WordPress 3.0 or higher, any version prior to that may have problems with some theme functionality. We provide life-time updates and we add new amazing features all the time.
Do you provide free support for your themes?
Sure. We provide free support for all our items. We usually reply in max 24 hrs and we have 7 developers in our support desk that can assist you with a full support. If you provide us your credentials we can check and fix the issues directly on your installation. We believe that a powerful support is the best gift we can provide to our amazing customers. In our support desk you can find a lot of videotutorials and also download the demo files to make your site like the demo in just 5 minutes.
Another nice question in this faq page
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OUR CONTACT INFO
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Location:Tampa, Florida
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Phone:813-820-0008
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Mobile:813-820-0008
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Email:knl1008@yahoo.com